Top 7 WOW Ways to WOW Customers!
This week is National Customer Service Week. As we celebrate the people who pay our bills, I want to give you a few low-cost and no-cost ideas to WOW Customers so that they come back again and again and tell everyone they know.
- Thank customers who voice a complaint. This can be done via handwritten note, typed letter, or even an email: “Thank you for your feedback. We appreciate customers who let us know when things aren’t right.”
- Respond to emails within 4 hours (WOW!)
- Be Gumby. The Container Store has adopted Gumby as their unofficial mascot. Gumby symbolizes being flexible as you relate to internal and external customers.
- Send out Valentines Day cards that say, “We love doing business with you.”
- Have a live person answer the phone – with no wait time.
- Myra Golden Seminars sends all meeting planners a box of Death by Chocolate cookies to thank them for their business.
- Send out Thanksgiving cards that say “Thank you for your business.”
No comments:
Post a Comment